Assessor Resource

MSTGN5002
Coordinate quality assurance for TCF products and services

Assessment tool

Version 1.0
Issue Date: April 2024


This unit of competency covers the skills and knowledge required to coordinate quality assurance of textiles, clothing and footwear (TCF) products and services.

The unit of competency applies to coordinating quality assurance to ensure goods and services meet quality standards. Supplier in this unit may refer to a supplier to the organisation, or where the organisation is the supplier.

This unit of competency is applicable to all sectors of the TCF industry.

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Review own or supplier quality assurance process

2.1

Assess and evaluate own or supplier capability and quality system

2.2

Evaluate processes for production and delivery of goods or services

2.3

Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements

3

Establish quality assurance agreement with supplier or customer

3.1

Identify and document specifications of goods and services to be supplied

3.2

Confirm precise quality requirements with supplier or customer

3.3

Negotiate agreed quality assurance system and delivery dates

3.4

Establish and agree on verification method and systems and procedures for dispute settlement.

3.5

Determine recording system for products or services that ensures traceability, where required

4

Check and record quality performance

4.1

Work with relevant personnel to establish procedures to check that materials or products conform to quality standards

4.2

Coordinate checks of quality of materials, services or equipment delivered

4.3

Initiate corrective action where applicable, to obtain or maintain desired quality

4.4

Maintain records of quality assurance process and prepare reports according to workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

establishing quality assurance expectations for at least three (3) products or a small range by documenting specifications of goods and services to be supplied, confirming precise quality requirements with supplier or customer, and negotiating agreed quality assurance system and delivery dates

liaising with suppliers and customers to negotiate agreement for all aspects of the quality process, including dispute resolution processes, for at least three (3) products or a small range

documenting all quality assurance agreements, specifications, standards and service requirements

coordinating quality assurance process, measurements and visual inspections of materials, component parts and final products to check products or services conform to specifications and quality standards

taking required action to address any breaches of quality assurance agreements

maintaining records of quality assurance process for at least three (3) products or a small range, and preparing reports according to workplace procedures.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

quality standards, codes of practice, policies and procedures

production processes, materials and products

characteristics of materials, products services and equipment provided by external suppliers

appropriate quality methodologies, their capabilities, limitations and applicability

relevant measurement techniques and quality checking procedures

mechanism for dispute resolution and effective communication skills

workplace procedures

recording and reporting practices.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in coordinating quality assurance for textiles clothing and footwear products and services, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The unit is applicable to all TCF sectors and assessment must ensure it is delivered to suit the industry it is being applied to.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Review own or supplier quality assurance process

2.1

Assess and evaluate own or supplier capability and quality system

2.2

Evaluate processes for production and delivery of goods or services

2.3

Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements

3

Establish quality assurance agreement with supplier or customer

3.1

Identify and document specifications of goods and services to be supplied

3.2

Confirm precise quality requirements with supplier or customer

3.3

Negotiate agreed quality assurance system and delivery dates

3.4

Establish and agree on verification method and systems and procedures for dispute settlement.

3.5

Determine recording system for products or services that ensures traceability, where required

4

Check and record quality performance

4.1

Work with relevant personnel to establish procedures to check that materials or products conform to quality standards

4.2

Coordinate checks of quality of materials, services or equipment delivered

4.3

Initiate corrective action where applicable, to obtain or maintain desired quality

4.4

Maintain records of quality assurance process and prepare reports according to workplace procedures

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Quality standards include, but are not limited to, one or more of the following:

materials

component parts

final products

services

production processes

Quality assurance includes, but is not limited to, three or more of the following:

monitoring conformance with specifications

reporting of variances

consulting and liaising with suppliers and other functional areas

evaluating supplier capabilities

preparing reports and other documentation

monitoring and reviewing procedures

inspections

audits of compliance with quality control guidelines

WHS practices

WHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and include one or more of the following:

manual handling techniques

SOPs

PPE

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

establishing quality assurance expectations for at least three (3) products or a small range by documenting specifications of goods and services to be supplied, confirming precise quality requirements with supplier or customer, and negotiating agreed quality assurance system and delivery dates

liaising with suppliers and customers to negotiate agreement for all aspects of the quality process, including dispute resolution processes, for at least three (3) products or a small range

documenting all quality assurance agreements, specifications, standards and service requirements

coordinating quality assurance process, measurements and visual inspections of materials, component parts and final products to check products or services conform to specifications and quality standards

taking required action to address any breaches of quality assurance agreements

maintaining records of quality assurance process for at least three (3) products or a small range, and preparing reports according to workplace procedures.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

quality standards, codes of practice, policies and procedures

production processes, materials and products

characteristics of materials, products services and equipment provided by external suppliers

appropriate quality methodologies, their capabilities, limitations and applicability

relevant measurement techniques and quality checking procedures

mechanism for dispute resolution and effective communication skills

workplace procedures

recording and reporting practices.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in coordinating quality assurance for textiles clothing and footwear products and services, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The unit is applicable to all TCF sectors and assessment must ensure it is delivered to suit the industry it is being applied to.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures (SOPs) 
Comply with work health and safety (WHS) requirements at all times 
Use appropriate personal protective equipment (PPE) in accordance with SOPs 
Identify job requirements from specifications, drawings, job sheets or work instructions 
Assess and evaluate own or supplier capability and quality system 
Evaluate processes for production and delivery of goods or services 
Make recommendations concerning ability to comply with quality standards according to WHS practices and, where relevant, quality accreditation requirements 
Identify and document specifications of goods and services to be supplied 
Confirm precise quality requirements with supplier or customer 
Negotiate agreed quality assurance system and delivery dates 
Establish and agree on verification method and systems and procedures for dispute settlement. 
Determine recording system for products or services that ensures traceability, where required 
Work with relevant personnel to establish procedures to check that materials or products conform to quality standards 
Coordinate checks of quality of materials, services or equipment delivered 
Initiate corrective action where applicable, to obtain or maintain desired quality 
Maintain records of quality assurance process and prepare reports according to workplace procedures 

Forms

Assessment Cover Sheet

MSTGN5002 - Coordinate quality assurance for TCF products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

MSTGN5002 - Coordinate quality assurance for TCF products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

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